Privacy Policy for apps
and services
Introduction
Welcome to the Privacy Policy of the Malawi Liverpool Wellcome Programme (MLW) apps and services. Your privacy is of utmost importance to us, and we are committed to ensuring the security and confidentiality of your personal information. This Privacy Policy is designed to provide you with clear insights into how we collect, use, and safeguard your data in the course of your interactions with our apps and services.
Consent
By utilizing the apps and services provided by the Malawi Liverpool Wellcome Programme (MLW), you hereby consent to the terms outlined in this Privacy Policy. Your use of our apps and services indicates your agreement with the collection, processing, and use of your personal information as described herein.
Optional Services
In certain instances, MLW may provide optional services or features that require additional permissions or access to specific information on your device. By choosing to enable these optional services, you grant MLW the necessary permissions to collect and process the relevant data, as outlined in this Privacy Policy.
Revoking Permissions
You may manage your app permissions directly through your device settings. If you wish to modify or revoke specific permissions previously granted, please refer to your device's settings.
Personal data we collect
MLW collects data from you, through our interactions with you and through our apps and services. You provide some of this data directly, and we might get some of it by collecting data about your experience, use, and support interactions. The data we collect depends on the context of your interactions with MLW services and the choices you make, and the features you use.
Note: Generally, we do not process sensitive information. However, when necessary and with your consent, or as otherwise permitted by applicable law, we may process the following categories of sensitive information:
1.  Health Information
Medical History, Health conditions or diagnoses, Biometric data (e.g., fingerprints)
2.  Biographical and Demographic
Race or ethnicity, Sexual orientation
3.  Government-Issued Identifiers
Social Security numbers, Passport numbers, Driver's license numbers
4.  Location Data
Real-time or historical GPS data ,Location-based service data
5.  Education Records
Student records, Academic transcripts
Malawi Liverpool Wellcome Programme (MLW) may collect various types of data to enhance your experience with our apps and services. The types of data collected include:
1.  Personal Information
Information provided directly by you, such as your name, contact details, and any other information voluntarily shared during your interaction with MLW.
2.  Device Information
Details about your device, including but not limited to your mobile device ID, model, manufacturer, operating system, version information, system configuration, device and application identification numbers, browser type and version, hardware model, Internet service provider, mobile carrier, and Internet Protocol (IP) address (or proxy server).
3.  Geolocation Information
If you grant permission, MLW may collect location-based information from your mobile device to provide certain location-based services. You have the option to manage location access in your device's settings
4.  Mobile Device Access
MLW may request access to specific features on your mobile device, such as Bluetooth, calendar, camera, and other functionalities. You can control these permissions through your device's settings.
5.  Mobile Device Data
Automatically collected data about your device, including unique device ID, operating system, platform, phone network information, and details about your interaction with MLW applications.
6.  Push Notifications
If enabled, MLW may send push notifications regarding your account or specific features of the application(s). You can opt out of these communications in your device's settings.
How we use your data
Malawi Liverpool Wellcome Programme uses the data we collect to provide you with rich, interactive experiences. We use data to
- Update, secure, and troubleshoot.
- Communicate with you.
- Improve and develop our apps and services.
- Improve our security and fraud prevention.
We process your personal data for a variety of reasons, depending on how you interact with our apps and services, including
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service or app.
- To send administrative information to you. We may process your information to send you details about our apps and services, changes to our terms and policies, and other similar information.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services and apps.
We may also process your information for other purposes with your consent. Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods.
Your rights and how to find out what information we hold about you
You have certain rights, which include;
- The right to obtain access to your personal data (what personal data of yours we hold)
- The right to have personal data rectified if it is inaccurate or incomplete
- The right to request the deletion or removal of personal data where we are not otherwise entitled to retain and process such data and there is no compelling reason for its continued processing
- The right to restrict or suppress the processing of your personal data, in certain circumstances. Further information is available upon request
- The right to withdraw consent at any time, where relevant; and
- The right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office)
Under the CCPA Privacy Rights, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you wish to exercise any of these rights, please contact us at:
Email: privacy@mlw.mw
Please note that if you make a request, we have one month to respond to you.